Checkered Flag MINI
5209 Virginia Beach Blvd, Virginia Beach VA 23462 • Phone: (877) 206-3944 • Service: (757) 490-1111
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   Brad C., Chesapeake, VA Feb 13, 2012
  •   5.0
      –   William M., Battery Park, VA Feb 7, 2012
  •   5.0
      –   MINI Owner, PETERSBURG, VA Jan 31, 2012
  •   5.0
      –   Michael R., Norfolk, VA Jan 30, 2012
  •   5.0
      –   MINI Owner, Portsmouth, VA Jan 27, 2012
  •   5.0
      –   Suzanne P., Virginia Beach, VA Jan 18, 2012
  •   5.0
      –   Dianne I., Virginia Beach, VA Jan 9, 2012
  •   5.0
    "Great service. They kept me informed during the whole process."   –   Lisa A., Virginia Beach, VA Jan 9, 2012
  •   4.0
      –   MINI Owner, Hampton, VA Jan 6, 2012
  •   5.0
      –   Jose F., VIRGINIA BEACH, VA Jan 2, 2012
  •   5.0
    "Everyone was extremely helpful and friendly. I would DEFINITELY recommend buying a Mini to a friend or family member. :)"   –   MINI Owner, Virginia Beach, VA Dec 26, 2011
  •   5.0
      –   Patricia E., Virginia Beach, VA Dec 12, 2011
  •   5.0
      –   MINI Owner, Mechanicsville, VA Dec 9, 2011
  •   5.0
      –   Victor A., Hampton, VA Dec 7, 2011
  •   5.0
      –   MINI Owner, Norfolk, VA Dec 6, 2011
  •   5.0
      –   Linda B., Virginia Beach, VA Dec 3, 2011
  •   5.0
      –   Angela M., Virginia Beach, VA Nov 23, 2011
Service Rating 4.7
  •   5.0
    "Frank is wonderful and continued to update me throughout the duration of my Cooper's stay."   –   Jolie R., Monongahela, PA Feb 18, 2012
  •   5.0
      –   MINI Owner, Southern Shores, NC Feb 14, 2012
  •   5.0
      –   MINI Owner, Virginia Beach, VA Feb 13, 2012
  •   5.0
      –   Edward O., Virginia Beach, VA Feb 12, 2012
  •   5.0
    "Truly great service! Frank is fantastic!"   –   MINI Owner, Virginia Beach, VA Feb 12, 2012
  •   5.0
      –   Kelly M., Norfolk, VA Feb 10, 2012
  •   4.5
      –   MINI Owner, Bavon, VA Feb 10, 2012
  •   4.0
    "Recommendations: All new maintenance/extended warranty members should be told that it is best to make an appointment in lieu of the drop off box. Observation: If I had one complaint, it would be that my first encounter with the service department was a little stressed. When I received my phone call from the services department about my dropped off for service vehicle he was a little stressed because he said they had a lot scheduled appointment cars to service and that he was not sure how my car was going to fit into the process for today. I could feel annoyance in his tone of voice which made me stress. After having a moment to think about what he said I called back about a half of an hour later for clarification. I wanted to know if my Mini would be serviced today. He asked me to hold and he would check. He returned to the phone and told me that they were servicing the car now. I was truly relieved. I will NEVER drop box again unless it is an emergency."   –   MINI Owner, Virginia Beach, VA Feb 10, 2012
  •   5.0
    "Everyone was courteous, did good job at explaining process and kept good communication while vehicle was in shop"   –   MINI Owner, Virginia Beach, VA Feb 8, 2012
  •   5.0
      –   Liza G., Norfolk, VA Feb 8, 2012
  •   5.0
      –   Christopher S., Suffolk, VA Feb 8, 2012
  •   3.5
      –   MINI Owner, Newport News, VA Feb 8, 2012
  •   1.0
    "went in for just a state inspection and a free oil change and ended up costing us $500 plus they did not do the state inspection until after the service was done and then informed us we needed new tires to pass the state inspection. We sold the Mini the very next day and bought a new car from another dealer and a different brand of car. The mini was our 3rd BMW and our 7th car from Checkered Flag."   –   Edward B., Chesapeake, VA Feb 4, 2012
  •   5.0
      –   MINI Owner, Hayes, VA Feb 4, 2012
  •   5.0
      –   Todd M., Smithfield, VA Feb 4, 2012
  •   5.0
      –   Edgar L., Norfolk, VA Feb 4, 2012
  •   5.0
      –   Johnny N., Virginia Beach, VA Feb 3, 2012
  •   4.5
    "Always a cut above the competition's service!"   –   MINI Owner, , Feb 3, 2012
  •   4.5
    "Mini cooper is the best"   –   Lyndsay K., Virginia Beach, VA Feb 3, 2012
  •   5.0
      –   Shealyn M., Hampton, VA Feb 3, 2012
  •   5.0
    "Customer Service from other staffers and Frank was exceptional. I felt bad that my favorite little car was leaking coolant (water pump and tail lamp lens replaced under warranty) and they made a bad situation truly better."   –   James P., Hampton, VA Feb 2, 2012
  •   5.0
      –   MINI Owner, Newport News, VA Feb 2, 2012
  •   5.0
    "Serviced seemed to take longer than I expected, but Frank and Paul were very helpful and fully explained their actions. The time they took and concern for my questions resulted in an extremely positive experience ... Checkered Flag has earned my loyalty."   –   Michael R., Norfolk, VA Jan 30, 2012
  •   5.0
      –   Jeffrey R., Norfolk, VA Jan 30, 2012
  •   5.0
      –   Karen A., Kitty Hawk, NC Jan 28, 2012
  •   5.0
    "Everyone I worked with at Checkered Flag Mini was extremely professional and polite. I was told that it might not be ready until the next day and that it would have to stay overnight. I thought for sure it was going to stay overnight but I was surprised when they called me and told me it was finished early! Everything that was done on the car was explained to me. I received a call at work, on my cell and an email telling me my car was ready! LOVED THIS SERVICE!!"   –   Chelsea H., Chesapeake, VA Jan 28, 2012
  •   5.0
      –   Thomas G., Newport News, VA Jan 27, 2012
  •   4.5
      –   MINI Owner, Portsmouth, VA Jan 27, 2012
  •   5.0
      –   MINI Owner, Hampton, VA Jan 26, 2012
  •   4.0
    "The service took longer than expected but I do not believe it was the fault of the dealership."   –   MINI Owner, Suffolk, VA Jan 26, 2012
  •   5.0
      –   Benjamin B., Suffolk, VA Jan 23, 2012
  •   5.0
      –   Shelley E., Newport News, VA Jan 22, 2012
  •   5.0
      –   Theresa H., Virginia Beach, VA Jan 22, 2012
  •   5.0
    "Checker Flag Mini provided excellent and fast service!"   –   John I., Norfolk, VA Jan 21, 2012
  •   4.5
      –   Sue B., Chincoteague, VA Jan 21, 2012
  •   5.0
      –   George S., Virginia Beach, VA Jan 19, 2012
  •   4.5
    "I shared my experience with friends at our Monday night car club meeting (Alfa Romeo) as several of us have Mini's and all agreed Checkered Flag provides outstanding service."   –   David M., Hampton, VA Jan 19, 2012
  •   5.0
      –   Douglas K., Chesapeake, VA Jan 18, 2012
  •   5.0
    "One of your employess was nice enough to folllow me 1/2 mile down the road to drop my car off at another location. Very Kind!!"   –   MINI Owner, Suffolk, VA Jan 18, 2012
  •   5.0
      –   Ryan B., Carrollton, VA Jan 15, 2012
  •   5.0
      –   Staci J., Chesapeake, VA Jan 15, 2012
  •   5.0
      –   Millie B., Newport News, VA Jan 12, 2012
  •   5.0
      –   Julien H., Norfolk, VA Jan 11, 2012
  •   5.0
      –   MINI Owner, Alexandria, VA Jan 11, 2012
  •   3.0
      –   MINI Owner, Courtland, VA Jan 9, 2012
  •   5.0
      –   Hilary H., Virginia Beach, VA Jan 6, 2012
  •   5.0
    "Checkered Flag Mini has always been a true pleasure to work with and this visit was no different. World Class!"   –   Robert F., Norfolk, VA Jan 3, 2012
  •   4.5
      –   Linda S., Williamsburg, VA Jan 3, 2012
  •   5.0
      –   Joe F., , Jan 3, 2012
  •   4.5
      –   MINI Owner, Chesapeake, VA Jan 3, 2012
  •   5.0
    "great service. Easy to make appointment. Loaner car ready and waiting. Service dept. kept in contact with status of service. All matters taken care of."   –   Patrick S., Virginia Beach, VA Jan 3, 2012
  •   3.5
      –   James G., Chesapeake, VA Jan 3, 2012
  •   4.0
      –   Robert T., Norfolk, VA Dec 29, 2011
  •   4.5
      –   Laurence R., Norfolk, VA Dec 29, 2011
  •   5.0
      –   MINI Owner, Hampton, VA Dec 27, 2011
  •   5.0
      –   Deborah C., Newport News, VA Dec 27, 2011
  •   5.0
      –   MINI Owner, Virginia Beach, VA Dec 27, 2011
  •   4.5
    "While I was very pleased with the service provided, I am quite dissatisifwed with the maintenance costs associated with that service. Foe example it was only $50 for a new antennae base, but $468 to install."   –   Kim W., Virginia Beach, VA Dec 25, 2011
  •   5.0
      –   Victor A., Hampton, VA Dec 24, 2011
  •   5.0
      –   MINI Owner, Virginia Beach, VA Dec 23, 2011
  •   5.0
      –   Maria D., Virginia Beach, VA Dec 22, 2011
  •   5.0
      –   Katherine S., Portsmouth, VA Dec 21, 2011
  •   4.0
      –   James H., Virginia Beach, VA Dec 21, 2011
  •   3.5
      –   MINI Owner, Newport News, VA Dec 21, 2011
  •   5.0
      –   Alisa F., Newport News, VA Dec 21, 2011
  •   5.0
      –   Robert L., Carrollton, VA Dec 19, 2011
  •   4.5
      –   Kara M., Hampton, VA Dec 19, 2011
  •   5.0
      –   Lauren D., Suffolk, VA Dec 18, 2011
  •   5.0
      –   MINI Owner, Chesapeake, VA Dec 18, 2011
  •   5.0
    "My husband brought in his Mini because the tire pressue kept dropping. They took him in right away and in very little time they REPLACED the tire and had him back on the road."   –   Jennifer R., Norfolk, VA Dec 16, 2011
  •   5.0
      –   Vincent A., Smithfield, VA Dec 14, 2011
  •   5.0
      –   Mac T., Chesapeake, VA Dec 13, 2011
  •   5.0
    "my visit are truly exceptional .They are really have a good customer service and highly recomended Luciano R Virginia Beach Va"   –   Luciano R., Virginia Beach, VA Dec 13, 2011
  •   4.5
    "Very happy with the service. Got the vehicle in quickly and repaired correctly. Frank is awesome!"   –   MINI Owner, Virginia Beach, VA Dec 13, 2011
  •   5.0
      –   Ryan E., Virginia Beach, VA Dec 11, 2011
  •   4.0
      –   Nathan P., Onalaska, WI Dec 11, 2011
  •   2.5
      –   MINI Owner, Yorktown, VA Dec 10, 2011
  •   5.0
      –   MINI Owner, Chesapeake, VA Dec 9, 2011
  •   5.0
      –   Linda B., Virginia Beach, VA Dec 7, 2011
  •   4.5
      –   Michael B., Newport News, VA Dec 6, 2011
  •   4.5
      –   Gary M., Virginia Beach, VA Dec 6, 2011
  •   4.0
    "Professional, efficient and kind folks"   –   James R., Yorktown, VA Dec 2, 2011
  •   5.0
      –   MINI Owner, Chesapeake, VA Dec 2, 2011
  •   5.0
      –   Thomas M., Virginia Beach, VA Nov 30, 2011
  •   5.0
    "Very fine job, once again."   –   Kathleen R., Hampton, VA Nov 30, 2011
  •   5.0
      –   Liza G., Norfolk, VA Nov 30, 2011
  •   5.0
      –   Brent K., Williamsburg, VA Nov 29, 2011
  •   5.0
      –   Janet R., Virginia Beach, VA Nov 27, 2011
  •   5.0
      –   Marilyn S., Newport News, VA Nov 23, 2011
  •   5.0
      –   Ann H., Chesapeake, VA Nov 22, 2011
  •   5.0
      –   Penny D., Chesapeake, VA Nov 22, 2011
Checkered Flag MINI 5209 Virginia Beach Blvd Virginia Beach , VA 23462 Sales: (877) 206-3944