Long process working through paperwork on a used vehicle but we finally got through it after four hours. Danna and Ashley were good to work with. They lost the power of attorney paperwork we filled out and needed to overnight them to keep the registration moving. Ultimately they lost track of the second set of temporary tags expiring and we received a $100 ticket for failure to display current tags. Danna told me that it was my responsibility to remind them that the tags they sent us were expiring within 5 days and then refused to pay the ticket. According to her, ... Read More

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DealerRater - May 11, 2026

Long process working through paperwork on a used vehicle but we finally got through it after four hours. Danna and Ashley were good to work with. They lost the power of attorney paperwork we filled out and needed to overnight them to keep the registration moving. Ultimately they lost track of the second set of temporary tags expiring and we received a $100 ticket for failure to display current tags. Danna told me that it was my responsibility to remind them that the tags they sent us were expiring within 5 days and then refused to pay the ticket. According to her, we discussed that I would need to notify them when the tags they issued me were expiring. In the mountains of paperwork, maybe that should have been included if “it was discussed”. My only recourse is to leave a bad review. After purchasing an $80,000 vehicle, I would think the dealership could own up to getting us our tags and paying any fines incurred for not keeping the temporary ones current.

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😍 The moment I saw my first MINI 😍 Thank you to Vicki Sexton for being so friendly and knowledgeable from the moment I walked into the showroom. My sister owns a MINI and bought hers from Vicki as well. Vicki is a ray of sunshine, and made my first MINI purchase a great experience. I absolutely love my new MINI🩵🚙

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Picked up my new Mini Cooper today and could not be happier! Vicki Sexton was my Mini Advisor and was extremely helpful throughout the ordering through pick-up! This is my first Mini and Vicki made the whole process efficient and informative. I look forward to a great car relationship with Checkered Flag Mini in the years ahead! I highly recommend Checkered Flag and Vicki!

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NEW CAR BUYING EXPERIENCE - I just purchased my fourth (4th) Mini Cooper for Checkered Flag Mini of Virginia Beach. As you can see I continue to bring my business to one dealership. There are good reasons for my loyalty. One: The Customer Service is the best in the business. This trip I had Vicki Sexton as my Sales person. She was marvelous. She took me around to the see the inventory at the dealership, but nothing peaked my interest. Without missing a beat she sat me down and pulled up her computer. She sat with me through the process ... Read More

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DealerRater - Dec 1, 2023

NEW CAR BUYING EXPERIENCE - I just purchased my fourth (4th) Mini Cooper for Checkered Flag Mini of Virginia Beach. As you can see I continue to bring my business to one dealership. There are good reasons for my loyalty. One: The Customer Service is the best in the business. This trip I had Vicki Sexton as my Sales person. She was marvelous. She took me around to the see the inventory at the dealership, but nothing peaked my interest. Without missing a beat she sat me down and pulled up her computer. She sat with me through the process of building my new 2024 Mini Cooper Countryman S ALL4 from scratch. I had tried it on line myself and the process was okay but I really needed an expert to help me make some critical choices. Vicki was that expert! If you want someone to help you from start to finish/delivery, Ms. Vicki Sexton is your go to sales person. Hopefully she will be there to help me purchase my next Mini. Keep up the fantastic work Vicki. I really appreciated everything you help me with. I LOVE, LOVE, LOVE my new Mini.

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This dealer's parts and service department is sub par I have owned Mini Coopers since 2002 and have never experienced such incompetent and unfeeling service from a service advisor team. My 2022 Mini Countryman was towed into this dealer by a towing company dispatched by Mini roadside assistance, we were towed here because of unreparable road hazard damage suffered to one of our tires. We called the dealerships parts department on a Friday afternoon and found out that they would have to order a tire for us, which they did. Knowing that we were 500 miles from home ,and would have to ... Read More

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DealerRater - Nov 28, 2023

This dealer's parts and service department is sub par I have owned Mini Coopers since 2002 and have never experienced such incompetent and unfeeling service from a service advisor team. My 2022 Mini Countryman was towed into this dealer by a towing company dispatched by Mini roadside assistance, we were towed here because of unreparable road hazard damage suffered to one of our tires. We called the dealerships parts department on a Friday afternoon and found out that they would have to order a tire for us, which they did. Knowing that we were 500 miles from home ,and would have to stay in town until our vehicle was repaired, instead of expediting the order they ordered it standard ground FedEx. This ment that the tire did not arrive at the dealership until Wednesday afternoon. We were told by the parts department that they never expedited shipping, it was a dealership policy. Also no courtesy vehicles for stranded customers and they just told us to "go find a rental". We asked for help in finding a rental or a courtesy ride to pick it up and we were told that they could not help us. At this point I should mention that there were no other customers in the service department and 2 service advisors. So, no expedited orders and no help offered to stranded Mini owners. If you have a choice DO NOT use this, or any other, checker flag dealer in Virginia Beach.

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