Customer Testimonials
NEW CAR BUYING EXPERIENCE - I just purchased my fourth (4th) Mini Cooper for Checkered Flag Mini of Virginia Beach. As you can see I continue to bring my business to one dealership. There are good reasons for my loyalty. One: The Customer Service is the best in the business. This trip I had Vicki Sexton as my Sales person. She was marvelous. She took me around to the see the inventory at the dealership, but nothing peaked my interest. Without missing a beat she sat me down and pulled up her computer. She sat with me through the process ...
I have bought several Minis from this dealer, usually with the help of Tommy Coyle. He is an outstanding salesman, as well as a fine man. I trust him completely, and know that he will always be truthful and helpful. In my most recent purchase, on 7-1-23, Tommy was assisted by Chaunci Hannibal, who is an excellent addition to the CF staff. She was very helpful and courteous, and made my buying experience perfect.
Chaunci Hannibal was a super professional Saleswoman We felt so comfortable with her. She was not pushy in an any way. I just referred another Client to her. She was friendly, knowledgeable, and if she wasn’t sure , she got help from an experienced Staff manager. Best experience ever , in buying a car. Thank you Chaunci and Checkered Flag!! Ruby LaDell
My experience at Checkered Flag BMW was genuinely a gigantic relief. Will Bailey was my client advisor. I had been car shopping for over a month and I was tired of being pushed in all different directions. I spent the entire day with Will while we drove all over to look at the numerous cars I wanted to check out. And he never seemed to mind. He even bought me lunch! I can say with great satisfaction that the overall experience was outstanding. I am greatly appreciative for all his help and for my new car. Will is the type ...
I can't say enough great things about Corie Sanderson and the staff at Checkered Flag! I was looking for a specific vehicle, a somewhat rare combination of specs. Checkered flag had a vehicle that matched my needs, but is over 3 hours from where I live-- so I needed to be reasonably confident that a purchase could happen and it wouldn't be a wasted trip. Corie went above and beyond what I would have expected from most dealers to assist me! She answered all my email questions quickly and in detail, providing pictures and videos of the interior and ...
No sales pressure, no hassles limited car selections. Staff are courteous. Very clean dealership, recommended!
I got my car inspected at bmw and I went to pick up my car a few days later at 6pm prior to closing . The staff could not access my keys I was upset but the manager Lucious was able to assist and contact staff to provide my keys. I am rarely a difficult customer But when I am I appreciate workers like Lucious who have the ability to provide solutions when dealing with a difficult problems. & not like other judge mental staff who look the other way when they can assist! Again I Thank you 😊 for all you ...
I recently purchased a 2016 Lexus from Checkered Flag BMW Mini. I am very pleased with my purchase! I was dreading the search and process of purchasing another car but Jonathan, the sales agent, made the experience quite pleasant. He was genuinely honest in answering my questions and offered suggestions as solutions to my concerns. After the sale was finalized, my husband and I were met with a congratulatory ceremony, given by Jonathan and his colleagues ! Outstanding!
My husband ordered me a 230 Convertible for my birthday and I couldn’t be happier! The car arrived at the time expected and we enjoyed following its journey across the Atlantic Ocean. A special thanks to Kwame Samuels for being a great salesman. This is the 3rd car we have purchased from Checkered Flag but it won’t be our last 🏁
Will provided just the right amount of technical expertise, patient listening, and advising to bring my year plus search to a great conclusion. The market, just coming out of the pandemic, is not advantageous to the customer. Will was able to guide me to ordering a car with only the options Jane and I wanted, and the perfect color. He then got a great price. Three weeks later, we had the car that we love. Will and the "BMW Genius", Corie, spent hours setting up the car's features to our tastes and letting us practice using them. ...
Jonathan Benson was our sales advisor and we couldn’t be any happier with the service he provided. I had a hard time choosing between a couple of different models but he was extremely patient & very knowledgeable. Zero sales pressure & a true professional. I’ll definitely refer him to others. Management knows what they’re doing! 5 stars all around!!!
Excellent customer service...made sure I was well taken care of. Very friendly and went above and beyond to make sure I was done right..
Best customer experience EVER when buying a new vehicle! Chris is on the ball! He is very knowledgeable and patient with customers. Recommend him highly!
I am very pleased with the amazing service given to me by Justin. He was quick to respond and always went the extra mile to get me in the car I wanted. He was knowledgeable and had excellent customer service. The team experience here is wonderful, I will definitely be back again for a future purchase. Happy Customer, Tracie Grider
I purchased my 2020 BMW X7 in March and picked it up at the factory which was a most enjoyable day. During this visit I was giving all the time I needed from the staff to learn many of the outstanding features that my BMW was capable of; however, it was just too much for me to retain. Needless to say the. past month has been a challenge when trying to enjoy the features. We all have been isolated since mid march but today I decided to see if Checkered flag BMW was open in hopes of being retaught by their ...
Jimmy's the best can't find a better salesman can make a deal work for you. Thanks Jimmy! Chris Grandison is an excellent salesman as well. Thanks Chris
Effective...very professional and no pressure when I was looking. Showed me every vehicle I wanted to see and suggested some I was not aware of. He explained car to me and answered all my questions. Great car buying experience!!!!!
Just bought my second BMW from Checkered Flag within the last two years. From the sales to service these guys are great. I was helped with this purchase by Zach Talley He definitely went the extra mile to make sure that my wife and I werehappy. I feel like I got a fantastic deal. He’s super easy to deal with, very knowledgeable and will bend over backwards to make sure you are happy.
My husband has purchased six cars from the Checkered Flag of Virginia Beach BMW dealership. We continue to be impressed with the level of service from Chris and his team. Chris was great to work with. He listened to what we were looking for and helped us choose the right car for us, a beautiful BMW X5 Series. He answered all of our questions whether we contacted him via phone, text or in person. We could not be happier with our purchase and would highly recommend him to all. Chris and his team of experts demonstrated elite salesmanship and customer ...
I bought a CPO BMW from Chris about three years ago. I had such a great experience working with him, a few months later my husband and I bought another BMW from Chris. When purchasing my vehicle Chris understood how much my travel and the cities I frequent. He recommended that I purchase the Road Hazard warranty because of this. Here it is 3 yrs later and I’ve used the warranty for tire issues and just recently for a cracked rim from the numerous pot holes driving in various cities. My cracked rim was replaced instantly and I was back ...
I would recommend Dimitri if you are in the market for a new car, he did a great job explaining all the differences between different models. He went out of his way to make sure we were making the right choice.
Very friendly atmosphere. Lucius helps you to get a great deal. He really cares about his clients. Give Lucius a call he is one of the best.
I purchased a 2013 BMW 328i with only 24k miles. Simply gorgeous!! Lucius was my salesman and he was fantastic...so professional. Lucius answered my questions and went out the way to make sure that I was satisfied and received top notch service from beginning to end. He presented my keys to the car on a silver platter. This dealership and salesman are first class!!
I came in late afternoon with a flat tire Joseph Hawthorne jumped right on it and got me taken care of with a smile. Best dealership experience I’ve had period
On Wed Jan 9...I had a maintenance service on my car. I was informed that the cost for repairs far exceeded the value of my car. I was at a crossroad. Mike Lawson introduced me to Ms. Sabrina Galarza. I was not in the mood for purchasing a vehicle, but I had a passion for BMWs. Ms. Galarza not only was selling a car, she sold herself. Her passion and ability to make me feel comfortable and assured that she has my best interest at heart...made the difference. If I had not met her, I know I would have ...
I cannot say enough positive comments about Michael Gilmore. He is a true professional who listens, and prescribes the best course of action, based on his experience. After outlining my "must haves" and "nice-to-haves", Michael alerted me when the perfect car surfaced. I had my doubts initially, and quickly realized that all of my priorities were addressed in his selection. There was no pressure, and the value was more than fair. Michael has earned a longtime customer for BMW.
After busing many dealers in search of replacing my Audi Q5 we decided to stop at checkered flag BMW in Virginia Beach. We were greeted by Sabrina who had a warm and friendly approach unlike the usual pushy sales person. I was probably a difficult customer who really didn’t know what I wanted in a vehicle. Sabrina took her time and showed me many different models and when I chose the x1 she showed me many different ones that were in stock. The process was smooth for trading in the Audi and purchasing a new BMW. The staff at ...
Michael Kulp, Sales Manager, introduced my husband and me to Christopher Grandison, Client Advisor, We were interested in gaining additional information regarding a X3. This would be our family’s third BMW from Checker Flag. Michael introduced us to Chris because of his knowledge regarding the X3. We had previously driven a X3. but we wanted Chris to cover new improved features and go over the vehicle thoroughly with us.. It was our pleasure to have Chris assist us in making our purchase. At Checker Flag whether it’s the sales floor or service department they work as a team. ...
I really enjoyed my visit to Checkered flag BMW because not only did I get my very first car, but the dealer who was helping us knew what he was doing and was very patient and helpful.
Tyler was a wonderful car salesman our first BMW!’Love it love the customer service love the car love the color very friendly staff love love love this car
We have had great experiences with Checkered Flag both in buying and service. We are very pleased with our latest purchase. Tyler was very helpful from the initial ordering, kept us informed in the building and shipping and made the final sale easy. The entire staff at the dealership are friendly, helpful and professional. We love our new Beemer!
The entire checkered flag team provided exceptional service and exceeded all my expectations! Tyler Mudarri handled the ordering through delivery and is a responsible and knowledgeable salesperson! Highly him and this dealership! I’m a checkered flag bmw customer for life!
Tyler and the Checkered Flag BMW team are great. They’re knowledgeable, friendly, and they made the whole experience feel easy. We highly recommend them! The dealership is beautiful...clean, comfortable, and full of nice people. We will be back for any of our car needs!
Very good experience. No pressure from sales people. Tyler was a great guy to work with, very professional. I am pleased with my new car and would recommend the dealership to others.
It took longer then expected for my car to make it to the US and experienced some difficulties with the transaction. Checkered Flag BMW in Virginia Beach worked hard finalizing the delivery. Once they got involved I immediately sensed the value customer experience and was reassured that delivery would as seamless as possible; and it was! Thanks to Tyler for coordinating the process.
Tyler was a huge help when I went in to get my new 2018 320. His friendly service made the usual dreaded experience somewhat enjoyable and exciting. Their flexibility allowed me to leave feeling satisfied and willing to purchase my next BMW at Checkered Flag.
So I was told a week ago by the insurance company that my car was going to be a total loss and all I could think of is I have to buy another car and I dislike purchasing cars due to the long process. I had been looking at several vehicles online and stopped in and met Tyler. We test drove my new car and I told him my concerns of how long it takes to get this done. He took my information called me next day said I was approved and my car was ready for me. I went ...
Everyone at the dealership was super friendly. Tyler was very friendly and accommodating. I got the car I wanted at a great price and I’m extremely happy with the overall experience.
Thank you to Tyler for being such an amazing salesperson!! He worked hard to get the deal done quickly and made the scary experience of purchasing a car, a pleasant experience!!!
very kind, good job, she explained us features and how to manage the car in an eficient way, good coffee, very implicated to answer our questions, high pacience
My sales rep Tyler Mudarri was courteous, knowledgeable, and applied no pressure..He asked a lot of good questions and made sure this was the right car for me.... I highly recommend Tyler to anyone looking for a BMW...A very pleasant car buying experience .
Traded for a new model vehicle and it was a quick simple buying experience. If you are in the market for a new vehicle this is a place to consider.
I had an easy and great time buying a car with Lissa Guirand, I would definitely recommend everybody to go see her when buying a BMW. Argo was helped a lot as well and was easy to work with
Probably the best experience we've ever had in a dealership. Service, people, facilities all A-1. Lissa is probably the best sales person we've ever run into in a dealership.
The customer service team and Ashley in particular is simply amazing! She took care of me and my 2 day old BMW that unfortunately took on water during the flooding that took place in Norfolk in July. From the minute she called to tell me she was going to be "my person" I knew my car was going to be in great hands and I have not been disappointed! It was difficult not living in the area (I'm in northern VA) but Ashley kept me informed via texts, emails & calls to ensure I knew what was happening ...
While we did a one star review on 3/14/17 due to terrible dealings with previous management, we can now give them a 5 star rating due to their new manager, John Hall. He made up for the frustration we experienced with the previous manager. Due to the way he handled the situation, we can happily give them the 5 star rating they now deserve. John Hall made all the difference for us and our opinion of Checkered Flag BMW.
The entire experience was easy and enjoyable! You cannot always say that about buying a car. David knows his product and all of the many settings and operation modes. He is patient with any questions and always follows up and keeps you posted . I would definitely buy from him again.
I've been using Checkered Flag Mini since I bought my first one in 2004, ... I now also have a 2015. When I got the 2015, Frank was able to advise me on the new features and what he knew I had come to expect and love about my 2004, from a servicing standpoint. I didn't follow one suggestion and regret it, ... and maybe I should have tried that cool color combination, too... but otherwise, I was sensible and took his great advice. The 2015 had a crazy issue with a recent recall, but as usual, Frank Lindsay in service has kept me well ...
I took my 2009 BMW M3 for some service work and dealt with Jason, one of the service advisers. He was very courteous and knowledgeable. The service dept was very clean and organized. I will continue to bring my vehicle here for life!
My wife and I recently purchased a 2016 MINI Countryman. We had a 2003 MINI years ago, purchased at Checkered Flag and really enjoyed the experience. Purchasing a new vehicle is never a fun task, but Checkered Flag MINI makes it a very enjoyable experience and this time was no different. Chase Majette, our Sales Consultant, is a young man who has been with MINI just a short time. Chase was very professional, very courteous and personable and knew his products in great detail. He was a good listener which is very important to us. Vicki Flores is the MINI Brand Manager ...
Christopher Grandison (Sales Consultant) and Jimmy Anderson (Sales Manager) Worked with my Wife and I to get us the most AWESOME deal and car we wanted. These 2 gentleman were straight forward, super friendly and cater to our needs. They answered all my questions with a +positive attitude and great communications. I asked a lot of questions and made plenty of phone call to them (I am sure I was a pain) and never once did they made me feel un-comfortable. They continue to provide A+++++ customer service and outstanding communications. When you go into Checkered Flag BMW ask for these 2 ...
Just after two visits to Checkered Flag, I knew I found a home for my 2012 Mini Cooper to be serviced. The friendliness expressed by all I came in contact with,and the information about my mini by Daniel Davis was helpful for my future needs. You have my thanks, Lawrence N. Lee
When I first came to checkered flag I was not impressed till I was sent Shawn's way. He was very helpful and made my first car buying experience wonderful.
When my wife and I visited Checkered Flag BMW, our intentions were to just look at a few vehicles and then "buy when the time was right". Everything changed once we had the good fortune of meeting Shawn Knighten on the lot. Mr. Knighten not only asked all the right questions, he also answered all of ours while providing recommendations and discussing various options that would suit our needs. Mr. Kighten's approach and demeanor (candid, yet professional) was a pleasant surprise that my wife and I place high value upon. Once we returned from the vehicle demonstration ...
Shawn ensured we had an very pleasant and friendly experience throughout the process. He was helpful, patient and professional. His attitude left us with a high feel good factor ! Overall, I appreciated that we were not overly pushed around; everyone listened to us. At the end of the day we left with a car in a higher price range than initially intended.. Price was a little high due to the numerous options. Not unusual with BMW.
We came in looking for a nice care, but not sure of which brand we really wanted. Shawn took us for a test drive that left us with no question what we were going to buy. He made everything very easy for us. We even had our 8 year old son with us, which was not an issue at all. Highly recommend this dealership and this salesman!
Brett is extremely knowledgeable on how cars are engineered and "wired", especially the BMW brand. He never belittled other brands I mentioned to be considering, but stuck to the facts and let the car do the talking. Most importantly, when I described exactly what I was looking for, he LISTENED. He never tried to up-sell me. He made me feel very "at home" at the dealership, giving me a tour of the total facility so I would know what to expect when coming in for my first service appointment. If you want to work with the ...
Thanks David for everything. The easiest car shopping we've ever had. I love the mini so much that I will be advocating and will send anyone interested to you for sure.
I recently bought my 2011 BMW 335i from Scott Weseleskey at Checkered Flag BMW. Scott had an easy going professional demeanor that made doing business a pleasure. I highly recommend Scott as the Client Advisor to see when shopping for a BMW at Checkered Flag. Scott and Danene Taylor (Financial Director) worked with me on getting the car I wanted, at a great interest rate! - Then to follow that up, called me to inform me that I qualified for an even lower rate!! Overall, I'm very satisfied with the client service and treatment while going over the numbers, and ...
My family has owned mini coopers for at least 7 years and have been very happy with the customer service that have received each time. I specifically came in looking to trade my 2008 mini cooper for a newer used model, but walked out with an excellent deal on a brand new 2013 mini cooper. David Bennet was the salesman that helped me. He stayed after the dealership closed just to be sure I was taken care and that I was setup for success. Daneen Taylor was also very awesome, friendly, and really got me the best deal for my budget. People have ...
The overall experience of buying my Mini has been just great. The most important factor has been the extraordinary friendliness of the salesperson (Lee Neese), He was very helpful all the time, guiding us throughout the process and providing us with good honest advice and, at the same time, trying to accomodate our intentions to the actual possibilities of the dealership. Thanks a lot..
Our experience with Shawn Knighten was outstanding. He was very informative, kind and patient with us while we were going through our decision-making process. Although we have not bought a vehicle as of yet, we will be making our purchase with Shawn. We are very appreciative to him for his patience as we (myself especially) can be hard to please! We would recommend him to our family and friends.
Shawn was great. He went above and beyond in making certain our leasing experience was smooth. The test drive was awesome! Give Shawn a raise!
The absolute best car buying experience I've ever had. From the time I entered the dealership until I left the experience was great. The receptionist was great, the finance representative was great. The manager was great and Stephen the salesman was absolutely wonderful. I highly recommend this dealership. There was no price haggling which I appreciate above all. This is the way to sell cars and Checkered Flag BMW is a premier dealership and is the perfect model for how to do business properly. Everyone was nice and friendly as well as professional. I can't praise them enough ...
I really enjoyed working with Scott. He was very professional and not pushy! He worked to find me the vehicle I wanted and ended up ordering one. He kept me informed at each stage of the production. He was very prompt in answering my emails and/or phone calls. Once the car came in, he went over all the features with me and has kept in touch in case I have any questions. It was a pleasure working with him and I would recommend him to others.
Very pleasant sales experience with Mike Kulp. Very responsive and knowledgable. Average time for response to my queries was less than half a day. The dealership allowed me to test drive two different vehicles. Without this flexibility, I am sure we may have selected a vehicle that didn't meet our needs. So hats off to CF for this no hassle opportunity to make the correct decision. Easy negotiation and then just a little patience waiting for delivery from South Africa. Its past the break in point and I am still impressed with the gas mileage coming from such a ...
Scott was OUTSTANDING! He bent over backwards for 5+ hours locating cars all over the country for us only to have us drive off the lot with one! Then he took the time to go over the vehicle when he should have been home with his family...OUTSTANDING DEDICATION TO CUSTOMER SERVICE!
Brian made our buying experience very comfortable and was an outstanding. We will definitely recommend checkered flag to our colleagues. We are looking forward to buying more vehicles from checkered flag.
BEST TEST DRIVE EVER......Shawn took me on the test drive of my life. Extremely knowledgeable of the brand and his customer service was amazing. I had the feeling that I was sitting down with an old friend. He made me feel comfortable about my decision on my first car. I would highly recommend anyone in the market for a BMW to see Shawn.
The total experience with Shawn and Checkered Flag BMW was great and I would highly recommend both to anyone! Shawn was very helpful, professional and courteous and answered all of our questions regarding the new car.
About a week ago I bought my ninth new bmw from checkered flag bmw. Brett Shopsin sold me the bmw. He is a great salesman. The finance manager, named Jimmy Johnson, gave me a good deal on my 528I bmw. The more cars that you buy from checkered flag bmw the better the deal. BMW is the best car made in America. These cars are so durable that you can't tear them up. When I traded my 2012 in on a 2013 I got a great clearance price. The BMW service is better than Phillips Mercedes and Lexus. I have owned ...
Shawn was great from the moment I walked into the door until a few hours later when I drove home in my new car. He was very knowledgeable and encouraged a thorough test drive to make sure I got what I wanted. He has also been easy to get in contact with after the sale. I highly recommend you seek him out if you're in the market for a BMW.
Most stress free car buying experience ever ! The staff at Checkered Flag BMW went out of their way to ensure that the entire process was conducted in a positive and professional manner. Thank you to Shawn Knighten and Jimmy Anderson. Sincerely ,LTC Owen E McKay IV (Ret) and Karly McKay
Shawn Knighten, Client Advisor, provided the best test drive that I have ever experienced. It is obvious that he that he knows the specs and knows exactly what the car can do. Jimmy Anderson, Sales Manager, made you feel like they were going to work hard to find the car that you want. Great atmosphere. Great people.
Great buyer experience! Everyone was very concerned with making sure all logistics were handled before I arrived to purchase. This helped to establish the relaxed mode on the day of prchase. They were all very relaxed and helpful.
Shawn is a definite asset to the BMW dealership. You can tell he truly enjoys the cars that he sells and his enthusiasm is catching. My husband and I were looking for one car but had two different approaches. He wanted fun, I wanted practical and comfortable. Shawn knew our car right away when we described what we were looking for. It was probably the most fun we've ever had car shopping and we've bought 5 cars in the last 3.5 years, so we definitely have experience! I'm already considering another BMW because of the service we received during ...
I 'm a return purchase customer and I have come to enjoy the straight talk I get from Michael Kulp. The car kinda sells itself and is a pleasure to drive. Takes a little while to get through the manual, but the ride and experience are quite worth it. I look forward to our continueing relationship.
This was a first class experience. Shawn Knighten the salesman was personable and knowledgeable. The sales manger made sure I was being treated right and was there for any of my needs as well. Bravo Checkered Flag! I'm looking forward to many satisfying miles in my new BMW 535i.
David Bennett, our salesperson, did an amazing job of making the entire process as enjoyable as possible. Even when the computer systems slowed the sales' process, David and Brian Fellini did everything they could to ensure we were comfortable and kept aware of the systems' status. They also took this opportunity to ensure we knew every nuance of our new MINI. If you're interested in purchasing a MINI, I highly recommended both David and Brian. They are both extremely knowledgeable of their brand, and provide exceptional customer service, which is all too often missing in today's business world! ...
I had a great experience working with Darrell on the purchase of my new BMW. He was very helpful from our initial test drive all the way through the purchase experience. He worked with me to get the best price including matching an advertised discount even though I technically did not qualify since I ordered the car rather than choosing from dealer inventory. He also helped me through the Performance Center Delivery paperwork to make sure I was all set to go. I would highly recommend Darrell to anyone looking for a seamless, fair, and personal buying experience.
I was a former customer of Checkered Flag BMW (purchased Z4) and loved the service and support this dealership provided. I decided to purchase a new car for fuel conservation (was driving an Xterra). In researching vehicles I wanted a quality car with quality service that satisfied my "sport" needs. When I arrived at the Mini dealer I was greated by Dave. He proceeded to spend roughly 2 hours with me trying to help narrow down my decision. He was absolutley AWESOME. We finally landed on my dream car of the day. It was a pleasure to work with ...
I've never been a fan of car buying. Pushy sales men telling you how terrible your credit just so they can dictate what you "really" want, is not something I would volunteer for. My wife and I walked in the dealership and instantly knew we could stop looking for our next car. Stephen listened, handed us some keys and we were test driving to our hearts content. The only negative feed back I have was deciding which of these incredible cars were right for us. But even that was not an issue. Stephen's exceptional knowledge and ...