Customer Testimonials
had an absolutely wonderful experience working with Demetrius! I traveled from out of state to purchase a pre-owned Mercedes, and I couldn’t be happier with how everything went. From start to finish, Demetrius made the entire process seamless, straightforward, and genuinely enjoyable. He was professional, personable, knowledgeable, and incredibly helpful throughout the experience.
Making a vehicle purchase from out of state can feel daunting, but Demetrius went above and beyond to make sure I felt comfortable and confident every step of the way. The vehicle was exactly what I was looking for, and the entire experience exceeded my expectations.
... Read More Google - Nov 13, 2026
Great experience
I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More DealerRater - Nov 5, 2026
I had a great experience working with Tim at Checkered Flag BMW. From the beginning, he was professional, friendly, and kept me updated throughout the entire process. His communication was excellent, and he made sure I knew what was going on with my vehicle every step of the way. What really stood out was how personable he was and how much he genuinely cared about making sure I had a good experience. Even with the delays, he remained attentive and made sure everything was handled properly. Tim definitely went above and beyond, and I couldn’t have asked for a ... Read More Google - Nov 3, 2026
My wife and I just bought a vehicle we found online from Checkered Flag BMW in VA Beach, and the entire experience was first class with our sales member, Mauricio Suarez! We were dreading working with a dealer for a pre-owned vehicle after past experiences elsewhere, but WOW!... every step of the process exceeded our expectations! Added value, easy, and no hassles from initial contact, visit, test drive, paperwork, and even post-sales support! Mauricio, thanks again for the local dinner recommendation while we waited for traffic on our commute home to subside. I am a demanding and meticulous auto enthusiast, ... Read More Google - Nov 1, 2026
My experience at checker flag BMW Virginia Beach, has always been top-tier. they keep you informed of all details. and work being performed on the vehicles. My service advisor is Charlie. and I feel like he goes above and beyond. to make sure the customer is always happy. Thank you so much.
Mike was a kind and funny dude. Top-notch customer service and wasn't pushy at all about taking home the vehicle that day. Would definitely come back here to do business.
For having no previous history or experience with this dealer. The whole team and especially Mauricio and Clayton treated me like I’ve been buying cars from them my whole life. Amazing dealer, and even better people. If I ever buy another BMW I’d go through them
I had the best experience at checkered flag BMW! I went in ready to give up hope on my car search and Mauricio helped me find my absolute dream car. He was so knowledgeable and kind throughout the whole experience. Buying a car can be so stressful but, my family and I are super appreciative for all that Mauricio did to take care of us!
Great experience from the beginning. Mauricio helped us and he delivered. We went not expecting good results and Mauricio, and the Checkered Flag team, did everything in their hands to help us. We couldn’t be happier with the results and were able to bring home our X5, and with a great price. Mauricio was very patient with us and always treated us with a smile. We are very grateful for all his assistance and we will definitely recommend BMW Checkered Flag to anyone. Thank you Mauricio and Checkered Flag team.
Great buying experience. My sale associate, Mauricio, was very knowledgeable and professional. I love the transparent purchasing process where you can see all the transactions going on the TV screen in front of you. The process was smooth and pleasant and I love my new BMW!
I had a highly frustrating and unprofessional experience with this dealership. I was in contact with their sales team for nearly two weeks regarding a specific vehicle. Every time we spoke, I was assured they would follow up with me, but they never did. I was serious enough about the purchase that I explicitly offered to put down a deposit to reserve the car. The staff told me a deposit wasn't necessary and promised to send a video walk-around of the vehicle instead. I waited patiently for the video, which never arrived. When I finally called them back to ... Read More Google - Oct 2, 2026
Immediate help given with a sincere smile. Issue resolved. Thanks
Charlie at service was awesome, really helped us get through the repairs and maintenance as well as a recall on the same day of scheduled service. He was organized and look out for our best interests. Greatly recommend Charlie to help service the BMW
We just purchased a BMW 330i from Checkered Flag, and it was truly the most exceptional car-buying experience we have ever had. The entire process was smooth and efficient, and every staff member we encountered was kind, welcoming, and professional.
We want to give an extra-special thank-you to Demetrius, who was extraordinary from beginning to end. Before we even arrived, he helped us work through all the details and had everything ready when we got there. He thoroughly explained the process and provided several package and financing options so we could choose what worked best for us.
Demetrius also went ... Read More Google - Sep 26, 2026
Checkered Flag are truly professional and explained everything, thanks Drew for everything 🙌🏾
I had a great experience working with Sebastian Huerto. He provided excellent customer service, was professional, knowledgeable, and made the entire car-buying process smooth and stress-free. He was attentive to my needs, answered all my questions, and went above and beyond to make sure I was satisfied. I highly recommend Sebastian to anyone looking for a trustworthy and helpful car dealer. Thank you for the outstanding service!
Tim is very knowledgeable, he kept me well informed/updated and I am very satisfied with the work completed by the techs💜
I was requesting information as to whether or not a critical repair was made on a 2019 Ram 1500 Limited was replaced, as I was interested in buying the vehicle. Both Jessica Jones and Tanisha G. inform me via text that they would find out and get back to me on the situation. Or at least have somebody else get back to me. I never heard back. I stopped in today to check on it as I couldn't get response. And come to find out the truck has been sold. It still shows online that's available, but apparently the guy ... Read More Google - Aug 31, 2026
We have had several excellent experiences with Mauricio and BMW! Mauricio is professional, kind, relatable, and knowledgeable about BMW and finding the right car for your needs. We have been very happy with this dealership and plan to come back! Thank you, Mauricio your rockstar!
I never dreamed my experience buying/owning a luxury vehicle would be so bad. The entire experience has been anything but luxury. I bought my first BMW at CF BMW in January and paid by cashier’s check. The first thing that happened was several days after I purchase the car, the salesman calls me and says they “lost my check”. And asks me if I can “give them another one”. I explained to him the funds are gone, as it was a cashier’s check, and not a personal check. Ultimately, I had to spend several hours at the ... Read More Google - Aug 25, 2026
I went there to get floor mats for my BMW they did not have the floor mats but it was a overall great experience to be there at the dealership all those great BMWs on the lot and on the showroom staff was very friendly and made me feel very comfortable.
My experience was wonderful, I changed my mind once, but he made sure that he found everything I wanted in the car I bought and he is very personable. I enjoyed working with Demetrius.
August 18, 2026
Today I visited Checkered Flag BMW regarding a warranty/service contract for my 2021 BMW X6, which was originally sold by Michael Russell.
In April, I clearly communicated the specific coverage I was seeking, and my requests were documented to help ensure accuracy and alignment. I have since become concerned that the coverage provided may not fully reflect what I understood I was purchasing at the time.
I returned today in hopes that management would review the matter and assist in reaching a resolution. However, my experience with Michael Russell, Ashley Harrison, and Clayton Moats was disappointing, as I felt ... Read More Google - Aug 18, 2026
While I cannot speak to their sales, I can certainly say that their service department fell terribly below any expectations and experiences that I have ever had with any other BMW location. Their lack of communication and responsiveness left me frustrated and having more questions than I did when I went in. While there was one service rep who provided actual customer service, it’s not enough for me to ever feel comfortable with recommending Checkered Flag BMW Virginia Beach to anyone for anything.
I had the pleasure of working with Danna at this dealership. She was very professional, knowledgeable, and extremely patient. She was not pushy as some are at car dealerships. I would definitely work with her again.
I don’t understand the point of a service appointment if they won’t even be looking at the vehicle on the same day. I have a 6 month old infant with several appointments throughout the week and the AC on my NEW 2026 vehicle has gone out. First of all, I shouldn’t be dealing with these problems from a brand new 2026 car and second, I shouldn’t schedule an appointment for service and told it MIGHT get looked at the next day. No loaners available and ZERO attempt at resolving the issue. So my options are to ride around in 90+ ... Read More Google - Aug 10, 2026
Had a wonderful experience working with Danna Cuenca at Checkered Flag BMW. She was patient and understanding of what exactly I wanted and made it happen! She even helped me out after I had the X3 for a week or two when I had a question. I appreciated her communication throughout the process.
Im an out-of-state buyer. I called and express interest in one of the car that they have, a bit of somewhat exclusive vehicle. The sale associate on the phone, Danna, was kinda rude and a bit judging toward me. Dont know why she would feel the need to say its an expensive vehicle in a not very friendly tone when I was trying to get some information about the price and finance. Im aware of what Im buying and my financial situation. This alone makes me feel not want to proceed. I found another M3 CS at a different dealer ... Read More Google - Aug 6, 2026
I had an outstanding experience working with Mauricio. Buying a car can be stressful, but he made the entire process smooth, transparent, and genuinely enjoyable from start to finish. What impressed me most was how much he really cared about customer service rather than just making a sale. If you are looking for a trustworthy, responsive, and truly invested in the customer, I recommend Mauricio @ Checkered Flag BMW. LOOOOOOOOOOOOOOOOOOVE my new wheels. THANK YOU MAURICIO!
Mauricio was incredibly thorough and kind when I received my new MINI! He’s also hilarious! He showed me all the bells and whistles in the car, he answered all of my questions with patience and without hesitation, and he even helped me get apple play and my MINI app up and running. He made the process seamless and I will request his assistance for all of my MINI needs going forward!
It was very easy to purchase a car from BMW Checker Flag. Mauricio Suarez took great care of me and walk me through the process.
The car speaks for itself but what goes a long way is great customer service. The service I got from Mauricio I will give him a 10 out of 10.
I called to schedule a service. I was told the oil used in 540’s was no longer available due to a national shortage. A complete and total untruth. Then I was transferred to a service advisor, who was not an available, so I left a message to return my call. No return call. I planned to purchase my next vehicle there, obviously that won’t happen as I wouldn’t even take my vehicle there for service. Worst customer service ever 👎👎👎
Didn’t answer calls and set an appointment to buy car that I test drove. Called an hour before getting there making sure it was still there. I got there and told me they sold it in the morning. 0 communication.
Brain is the BOMB outstanding customer's service; I come in with paint on my car, and I thought it was going to cost me lots of money. He looked at it and said he will be right back, when he came back, he had a rag with paint thinner on it, the paint came right off. he made my day wait time was 5min no charge anywhere else would of charge me. If I could I would give him 10 stars.
No to the area been calling trying to ask questions to the service department left a couple messages to several different people and they do not respond. I definitely don’t believe I will be taking my vehicle here at all if they can’t even answer the phone or respond to messages I don’t feel comfortable.
Danna was so patient and made sure I understood all the technical finer points of my new car. She wasn't my sales person yet gave me her total attention. Lovely lady as well. 🙂
I stopped by today to check out a couple cars and had a great experience with Hays. He was friendly, knowledgeable, and I appreciate that he gave me no-pressure help to figure out what car is best for me. Thanks, Hays!
Tim was my service consultant. He took care of every step of the process. He dealt with warranty, he dealt with loaner, he kept me informed every step along the way. This couldn't have been a smoother experience.
Very disappointed with the most recent experiences that I've had with the service department! I hope corporate decides to do the right thing!
About a month and a half ago I had routine maintenance completed on my car (oil change, spark plug replacement, motor mounts repair, etc.). About two weeks ago, my check engine light came on and the vehicle trembled upon starting. BMW had no available appointments so I towed it to a neighboring European auto shop for a diagnostic where a faulty/broken spark plug was found and they recommended that I replace all of the spark ... Read More Google - Jun 2, 2026
Made a 750am appointment for just a state inspection. Dropped car off at 720am. They could not get a state inspection done. It will take 2 days to get a state inpection
My sales representative was very knowledgeable and helpful throughout the whole process. She went the extra mile to ensure we were happy and satisfied with our purchase.
What can I say this car dealership gave me the best upscale experience. From the beginning I was treated with Vip style. Mauricio treated me with topnotch customer service and support. He provided my needs and delivered to what I was looking for. The whole team really made my experience buying a luxury car a moment that I will cherish. Thank you for a great experience.
Brought my car in for an oil change. Wasn’t leaking oil but by the 2nd day oil was leaking all over the engine. When I inquired about the problem, Reggie the service rep stated “you have a massive oil leak. But the real issue is I just got the work done costing me thousands of dollars at the Newport News BMW dealership. BMW Virginia Beach something is not right with this picture.🤔
I recently purchased a vehicle from Checkered Flag BMW and had a great experience working with Mauricio and Clayton. They were professional, quick, straightforward, and never once made me feel pressured into buying anything extra. The entire process was smooth and efficient from start to finish. It’s rare to find a dealership team that makes the car buying experience this easy and enjoyable. Mauricio and Clayton represented both the dealership and the industry extremely well. I would absolutely recommend them to anyone looking for a BMW and a hassle free, no pressure buying experience.
My advisor Jason Hill was extremely helpful and overall a great guy to work with. if you go there for service i recommend having him take care of you.
Jason was professional, communicative and very thorough. Denise in the loaner vehicle area was also very pleasant and efficient. They both provided amazing customer service and made my service experience delightful.
Long process working through paperwork on a used vehicle but we finally got through it after four hours. Danna and Ashley were good to work with.
They lost the power of attorney paperwork we filled out and needed to overnight them to keep the registration moving.
Ultimately they lost track of the second set of temporary tags expiring and we received a $100 ticket for failure to display current tags.
Danna told me that it was my responsibility to remind them that the tags they sent us were expiring within 5 days and then refused to pay the ticket.
According to her, ... Read More DealerRater - May 11, 2026
This transaction was conducted at checkered flag BMW in April 2026.
We recently purchased a BMW M5 from BMW of Shaker Heights for close to $130,000 through our company. We have been loyal BMW customers for over 20 years and have purchased several BMWs over the years, but honestly this was by far the worst dealership experience we have ever had.
From the moment I walked in and told the sales associate I was ready to purchase an M5 that same day, instead of welcoming me or trying to help, the first thing he asked was, “Do you have an appointment? You really ... Read More Google - May 11, 2026
My service advisor, Tim, was prepared for my appointment with all the paperwork ready. Everything being done was explained. I waited for my car and passed the time in the very comfortable customer lounge. The wait time was very reasonable. The care and respect for someone's property is very evident in how the work is done. I've been coming to Checkered Flag for decades--at their Toyota, Audi and this BMW location--and it has always been a stellar experience. Highly recommend.
Checkered Flag BMW may have the worst service department in the area. They have my 760 in for "emergency service" and can't get the part, waiting fro one from Germany. Since we have had the car this is the third time for the same problem. What makes it worst is you can't talk to a real person but have to deal with their automated service and don't wait for a call back. You might get a text. And then no loaner and the young lady in that department is just rude and full of excuses rather ... Read More Google - Apr 27, 2026
I liked that Maurice took the time to walk me through everything after I purchased my car, which made me feel much more comfortable and confident with all of the features.
Went there wanting to purchase a bmw m3 g80 They didn’t really help instead was being rude
(Translated by Google) I visited Checkered Flag BMW and the experience was quite good. From the moment you arrive, the place feels organized and professional. The staff is attentive, doesn't pressure you to buy, and really takes the time to explain every detail about the car.
Something I really liked is the variety of vehicles they have, both new and certified pre-owned, all in excellent condition. Furthermore, the buying process is clear and transparent, with no strange surprises at the end.
The service area also looks very clean and well-equipped, which gives you confidence if you need maintenance later.
... Read More Google - Apr 24, 2026
My service writer Darrick Willams is helpful, knowledgeable, and always professional.
Bad experience
I have a great experience at Checkered Flag BMW, I got a BMW M4 comp and the team there are great!! I work with Mauricio Suarez, Vanessa Colon and Clayton Moats. If you are looking for a BMW ask for them !!
I am always impressed with all the employees at Checkered Flag BMW. Today Danna Rose took time helping me with a technical issue (reloading CarPlay). She was so patient, helpful, friendly and knowledgeable. She was impressive!
We had a wonderful experience with Danna Rose Cuenca
Client Advisor Checkered Flag BMW and Car is driving smooth. She helped us throughout the entire car-buying process with so much patience, professionalism, and kindness. Buying a car can sometimes feel stressful, but you made everything smooth, comfortable, and easy to understand.
She took the time to answer all of our questions, guided us honestly, and never made us feel rushed. Her patience truly made a big difference, and in the end, it was absolutely rewarded. We are very thankful for her support and dedication.
She genuinely cared about her clients ... Read More Google - Apr 1, 2026
It’s my worst dealing with Checkered Flag BMW.
I dropped off my 328iX due to check-engine light that will flash once when you start the car. . Per Auto Zone diagnostic, the Evaporative Emissions (EVAP) Leak Detection Pump Module must be replaced. After 7 days working on my 328iX and finally releasing the car, the advisor said there is no guarantee and the check-engine light can come back any time. The advisor
was right, the check-engine light came back
flashing the same day I got the car back.
So what for is that $800.37 that I have paid. You tried to work ... Read More Google - Mar 31, 2026
The service advisor was great, offered a discount on oil changes and got a quote for tires while i was there.
Very good experience with Checkered Flag BMW. Was able to do most of the deal over the phone and internet. Everyone was very helpful especially Bryan and Clay. Very fair on our trade-in value as well.
Had a service done on my 2022 530i. It was an oil change, cabin filter and air filter. It should have been an hour labor. They charged me $530.00 for labor and $446.00 for parts. Almost $1000.00 for an oil change. They over charge for everything. Would not recommend them to my enemy.
Kudos to Derek Wilson who went the extra mile for me today. I hope BMW knows what a great team member they have! Derek: you are the best! I appreciate you!
Huge thank you to Maurizio and the Checkered Flag BMW team who provided me not only a great car, but an unforgettable experience from start to finish.
Potomac BLUEhue!! Sebastian was very pleasant and made my car shopping experience less-painful (long). I will tell everyone to READ each page and do your comparison shopping. Even almost a month later, the management STILL responds to my crazy questions! I approve this location OVER AND OVER AGAIN!
This is the first BMW my husband and I have purchased and we have been completely satisfied and happy with our decision. Our salesman, Mauricio Saurez stayed with us throughout the process from beginning of purchase to delivery answering all our questions, concerns and service expectations as we hold the quality of a vehicle reflective of the service provided. While we have not utilized service yet, follow-up will be provided once visited.
Even though I didn’t purchase a car or lease a vehicle, Vanessa answered all my questions thoroughly. If I do end up buying a BMW, eventually it will be from Vanessa!
Mauricio sold my mom her fourth car from Checkered Flag and makes sure he always takes care of everything. Thank you Mauricio and BMW staff!
Salesman and managers need to get on the same page as to what policies are in place for paperwork. Initially I was told I could take pictures of my wet signature on the paperwork for of state purchase and that would suffice so I could have the car shipped the following day and not have to wait for the paperwork to return. After transport was arranged, I was advised the next day that they changed their mind. By the end of that day, I was told they were back to allowing that, but they would need a confirmation and tracking ... Read More Google - Feb 5, 2026
Horrible experience with Checkered Flag BMW, specifically salesman Bryan Sullivan. I was very interested in a car and fully prepared to buy it. I was in the middle of completing the credit application and was ready to put a deposit down. Despite that, Bryan provided almost no guidance or communication throughout the process. I was never clearly told next steps or what was needed from me. Then out of nowhere, I was told I had to pick up the car within 24 hours — which is completely unrealistic since I’m coming from Michigan and would need to book a flight. There ... Read More Google - Jan 8, 2026
Call BMW Customer support via the car, operator answered. I relayed my issue. She replied I could take it to CHECKERED on Saturday as an emergency. Or set an appt...took my vehicle Saturday, waited until 7a. Drove was told they would keep it until Monday before looking at it w/o a loaner or make an appt. Appt is two days later than when I looked it up via the app & the operator. Vehicle is driving rougher now...$$$ just increasing. Tariffs + foreign = (B)ill (M)eans (W)ork 🤑
So on Wednesday night before Thanksgiving I had car towed into dealer as it stopped on me on highway. Recently had battery replaced knew alternator was issue now. Tim service advisor asked me what I thought was wrong with it and I told him that. They charged 219.99 to diagnose issue. They wanted 1976.33 to replace alternator! U have to be kidding even for a dealership INSANE car is 2016 428i.. Said it needed new battery for 549.00 again be serious! “RecommendEd oil gasket replacement 1175.41 for an oil leak that was recently repaired from where car was purchased and independently inspected. This was due ... Read More Google - Dec 11, 2025
I have been a loyal customer for almost 20 years. My recent service experience was rather unpleasant. I am very disppointed after bringing my car back after being serviced for $3,700 with a similar issue just a day later. The initial service was supposed to be a week and a half but they fixed it the next day charging all that money. I thought this was weird and I was right I had to bring it back immediately because they dudnt fix the problem. This time my car sat for over a week and a half without any communication from the dealership. ... Read More Google - Nov 30, 2025
BMW's service department is severely lacking in quality. I made the effort to drive over an hour for my scheduled appointment, only to be informed that I would need to leave my car with them all day for basic maintenance tasks. This information could have been communicated to me much earlier, rather than after a lengthy wait. Upon arriving at the service center, my wife and I were met with indifference from an employee who was preoccupied with inappropriate content on his phone. The customer service from Chris was unprofessional and made us feel like a burden. I strongly ... Read More Google - Nov 26, 2025
I want to say this BMW on Virginia Beach boulevard.It's not the best BMW I took my car up there for a tire flat.And they actually tried to diagnose other problems with my car for as like the engine leak and fluid stairwell, as messed up, I don't know if they was trying to get money out of me, but if you ever go to this b.M, w, please do not let them trick you into believing that your car need more repairs.It was the worst experience I ever had
If you're ordering online you shouldn't have to go in to pay. What sense does that make?
Inquired about a vehicle for sale and just got an automated response and absolutely no follow up …multiple times. I guess larger dealerships in a bigger metro area may seem more responsive and eager to sell . My Guess it’s the quality of the help and motivation
If I could give them a zero I would. I tried to buy a corvette that they had listed on the internet. Called and spoke to Vanessa she told me the car was available. She told me that the sales manager would be giving me a call. Later that day I received a call from him. I told him that I wanted the car. He texted me and said he would call me when he got freed up. I never heard back from him. I texted him and asked what he needed from me to get the paper work started. ... Read More Google - Sep 25, 2025
I came into the dealership today looking to buy a used or certified pre owned car. I specifically asked to work with Michael again after having a great first experience. He was helping another costumer, so I waited patiently for 40 minutes for him to finish up. When he finally called me over to his desk, he was fairly rude and not interested in hearing my long story as to why I need to get a new car. I understand he was busy, however, it would be nice - as a customer - to feel that your reason and needs for ... Read More Google - Sep 20, 2025
Extremely Disappointed – Poor Communication and Accountability
I brought my 2024 BMW to Checkered Flag BMW on 8/4/25 for body repairs after being rear-ended. The first repair attempt caused additional damage, though Alana did a great job salvaging the situation — despite the frustration. Without informing me or offering the option to decline, the dealership sent my car to their service department for a recall. When I picked it up on 8/29/25, I immediately noticed new issues: the brakes and suspension were squeaking horribly.
Since then, I’ve left multiple messages for the service technician and general manager — none returned. On the rare occasion someone ... Read More Google - Sep 12, 2025
Im just going to keep coming back and writing a review because magically im the only one with an X5 who is lucky enough to always have problems. It was great when it was a warranty but having it for 8 years now, 3 years out of warranty and EVERY OTHER MONTH something new goes wrong.
-New small block
-All O rings replaced
-On my 4th ECU unit (which it still floods in the ECU so ill be getting a 5th soon) because per checkered flag BMW, the first one went because I drive on sand. The 2nd one went out because ... Read More Google - Aug 25, 2025
This is the worst dealership I have ever seen. Run! Dont waste your time!
1. Most of the time, when you call the sales, no one picks up the phone. I have never seen a dealership no one answering the phone call.
2. It always takes them long time to get back to me. I have to follow up with them all the time. It is exhausting.
3. They manipulate the payment calculation. They exclude the destination charges from MSRP for the lease deal. Therefore the residual value is lower and the monthly payment is higher.
4. They dont keep their words. I did ... Read More Google - Aug 22, 2025
money hungry dealership. they want to milk you of all your money. i bought a bmw part from them. it was the wrong part for my vehicle. i returned it the second day. they charged me 20 % restocking fee.it is not a good business.
Is this the kind of service you want for the "ultimate driving experience?" read on...this is only the tip of the iceberg.
Update...I left messages everywhere, but nobody wants to actually pick up the phone and actually talk and find out what's going on.
Update...After waiting through about 10 minutes of "you are the next caller in line", I spoke to someone who said hold a second...and literally five minutes later shunted me off to a voice mail.
Update...I've called Ashley twice and left messages. Ashley has not called me ... Read More Google - Aug 9, 2025
Do Not Buy The Tire Package With Car Purchase !!!!
Currently, my BMW x 1 is at your dealership sitting in the service department. Unfortunately, I got a flat tire on my way home from work Wednesday and due to the fact that I knew I purchased the tire package I went directly to the dealership before it was completely flat. I knew I wouldn’t be able to get a new tire right then in there late in the day on Wednesday, but I had no idea it would actually take 2 to 3 days to get a tire in and this resolved.
... Read More Google - Jul 12, 2025
Transfer you back and fourth until they say no service advisors are available
Will no longer do business with this BMW site. For the longest time I was able to shop for the parts I needed online which provided me a seamless process. They no longer have this option and tried their new process and it was horrendous. The guy on the phone couldn't locate the part and I had to provide HIM with the part number to locate the part. Do better BMW!
I don’t write reviews and this will be my first! By far the absolute worst experience as a consumer across the board. I live 2 hours away from dealership. I made sure to solidify all details with financials and terms prior to making the drive. I specifically asked for it to be done this way. I did not want to waste anyone’s valuable time. Everything started out wonderful, received the approval email from dealership, was asked to choose my loan terms, completed that. I have emails of the approvals and loan terms. I received text confirmation as well to ... Read More Google - Jul 3, 2025
My BMW has been here twice now for service and both times the customer service experience have been horrendous. The first time the mechanic left eight bolts on the exhaust shield/crossmember unbolted, resulting in the loss of four of the bolts. The shop foreman had to come to my home to make the repair because otherwise the car would have required tow.
Today, I dropped the car off at 6:30 am, then received a text at 2:15 pm, that the car had not made it into the shop yet. Why allow me to schedule the appointment online, several days in advance, ... Read More Google - Jun 19, 2025
I have been a customer with this dealership for a long time, bought my second/current BMW from them. I don’t have any complaints about the sales team or customer service, everyone is very courteous. However I just took my car in for what I thought would be a routine visit for oil change/a recall fix and state inspection. Only for me to walk out with a failed inspection and $8,200 worth of recommended/immediately needed work on my car. I was a bit shocked, as I know my car, a 2019 X3 with low miles since I don’t ... Read More Google - May 21, 2025
I rarely write reviews but I would like to acknowledge the exceptional service that Mauricio Suarez provided. We bought two cars within a week and Mauricio made sure that all our questions were answered. I was curious about different models and he made sure that I had the opportunity to test drive them and get the car that impressed me the most. Got myself a 2025 X5 50e and I love it. Highly recommend getting in touch with him if you’re looking to buy a car or if you have any questions about a car.
-Post purchase experience
I originally ... Read More Google - Apr 24, 2025
let me preface this review by stating it has no bearing with my service experience. Darrick was top notch as always and the work done to my car was exceptional. The reason for this 1 star is because of my experience after. After picking up my car 0n 1/25 I noticed I had been overcharged. The service manager, Krystl, informed me I would be reimbursed once my funds cleared. I paid with a cashiers check so I figured it wouldn't take long. Here we are 3/19 and I have yet to be reimbursed. I've tried to contact Krystl through phone, text ... Read More Google - Mar 19, 2025
Ordered parts for my broken BMW, charged/took my money but never got ordered. Told me to come back. It’s been two weeks now, excuse is they don’t know what happened. Called again and no parts. Asking money back.
Worst service department ever! If you ever need state inspections just go to Hall Toyota. We were supposed to get a call to pick up our vehicle but never received a call. And we told a service advisor that we would pick up our vehicle after the service departments hours closed too. So you’re supposed to give the keys to the sales department so you can pick it up later. Our service advisor Endya never did that. We went to the sales department and they did not even have it. So we are out of a car until Monday. ... Read More Google - Mar 16, 2025
I’ve had my fair share of buying vehicles over the years and I have to admit, my buying experience along with my experience post buying has been less than desirable. Our sales professional was the only positive part of the experience. I guess I expect more from a luxury import car dealer and brand and if a major mechanical problem were to come up not even 1 year after buying a car that I would atleast get some assistance from the dealership I bought it from. A high performance M series vehicle with 48k miles (only 14k miles driven on ... Read More Google - Feb 15, 2025