During a state inspection, it was discovered that I had to have a tire and a shift knob replaced on my Mini. Daniel, the service advisor, helped tremendously in explaining the process involved. He got me rescheduled for the work at a time and date that was convenient for me. The work was completed in the expected time and I was back out on the road motoring. The Mini team is the best!
YES! I was super excited to finally get into another Mini. Everything went fast, they had the absolute PERFECT car for me with every single thing I wanted. I worked with Frederick and Vicki and they are absolutely wonderful. Everyone was so great and I'm so happy everything worked out so well! 😀
I'd just like to say mini really did an amazing job, i just purchased a used mini from down the street and i took here for its initial check in and they really took the time to dig into my car and find things it really needed and even ranked the problems so id know and understand what needed fixed and how soon. THANK YOU MINI
Ahmed was great! He was very knowledgeable and helpful. I recommend him for future business.
Yesica was our salesperson and she was wonderful! Very knowledgeable about the new Mini. I would recommend everyone to come see her if you're thinking about buying a Mini!
Yesica's customer service skills are impeccable! I would recommend her to my family, friends, and colleagues if they need to purchase a Mini or any other Checkered Flag family vehicle. In the process of purchasing my 2019 Mini convertible, Yes was respectful and not pushy, yet she successfully pushed the key pieces of information that a prospective buyer would need. I can't say enough about her helpfulness and professionalism! And her size :)> Wow! Yes' stature was perfect for showcasing the room in the back seat of the various Mini models! She didn't waiver or hesitate and jumped in back to demonstrate the real-world space available and what it takes for less tall people to make the move to the back seat of a 2 door hardtop or convertible.Whatever is done to support monthly and/or annual bonuses... keep Yesica at the top of the list! 5-star customer service and professionalism!!!@
I am sure glad my grandfather told me to come here because Vicki and Frederick were very helpful and kind when purchasing my car!
Always great service!
Yesica was amazing! I was very indecisive on which mini I wanted and she was more than willing to run and grab or show me any car I wanted to see. On top of that she is super knowledgeable of not only the brand, but the inventory... wasted no time in showing me exactly what I wanted. I was in a tight schedule and she, as well as Vicki and the finance lady at BMW did everything they could to get me out in time. Vicki is awesome as well, and totally helped me out with the pricing when my trade under performed. Yesica was so nice and stuck with me every step of the way... treats like more than customer, felt like I was with a friend. If you want a mini, ask for her only!Also, BMW needs let Mini have their own finance people, kinda ridiculous you have to drive around the corner to finish a deal...
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